Terms & Conditions

Terms and Conditions
Contents
1.     Terms and Conditions
2.     Use of the Website and Your Account
3.     Your Rights and Responsibilities
4.     Our Privacy Policy
5.     Age Restrictions
6.     Food Hampers, Selection Boxes and Other Perishable Food
7.     Product Appearance & Description
8.     Complaints procedure
9.     Copyright
10.    Substitution Policy
11.   The St Giles Cheese/Online Gift Vouchers and Promotional Discounts
12.   Cancellations
13.   Wedding Cake Delivery
14.   Alterations to the Website and Terms and Conditions
15.   Waiver
16.   Governing Law
17.   Contact Information
 
1. Terms and Conditions
Welcome to St Giles Cheese website Terms and Conditions page. By using this website you agree to be bound by the terms and conditions set out within it. Nothing in these terms and conditions affects your statutory rights as a consumer or otherwise.
Before you place an order, if you have any questions relating to these terms and conditions, please contact our Steve or Caroline by e-mail, steve@stgilescheese.com or call us on 01604 677721  between 9am and 5:30pm, Monday to Friday.
The terms and conditions below apply to all orders placed using our website www.stgilescheese.com and any orders placed with customer services by telephone. Please read them carefully before placing your order.

2. Use of the Website and Your Account
You may register an account with us, when purchasing items using this website. You are responsible for preventing unauthorised access to and use of your account. Please ensure that you maintain the confidentiality of your username and password, and take all necessary precautions to prevent unauthorised access to and use of your account. Please notify us immediately if you believe that your account is being used in an unauthorised manner or if you believe that your username/password has become known to someone else.
Please ensure that:
    •    The details you provide when registering an account with us are correct, complete in all respects, and up to date
    •    You inform us immediately of any changes to these details (Including change of e-mail or postal address).
We reserve the right to terminate accounts, remove or edit content, or cancel orders at our discretion. If we do cancel an order, it will be without charge to you.

3. Your Rights and Responsibilities
When you place an order to purchase items using our website, or by calling our shop, this is an offer by you to us to purchase these items. By ordering, you are providing details which are true, accurate, current and complete in all respects, and that the credit or debit card details are correct and your own.
We will confirm receipt of your order by sending you an email containing the details of your order. At this point, we accept your order and the contract is formed.
Please be aware that it is your responsibility to check that all information listed in the confirmation e-mail is correct. If anything is inaccurate, please notify us immediately by e-mail, or by calling us on 01604 677721. We will not be able to reimburse the value of any goods which have perished or have been damaged as a result of your failure to notify us of inaccurate information being listed.

4. Our Privacy Policy
We collect personal information when you register with us at www.stgilescheese.com, or when you make a purchase from our website or by phone. The information is used to enable us to process and deliver orders that you may place. By registering your details on our website, you agree to our recording, holding, maintaining and using personal data that you supply.
The information will also enable us to send you details of St Giles Cheese offers that we believe may be of interest to you.
However, we wish to reassure you that we NEVER give, sell, or swap our list of customers, or details of those who register at www.stgilescheese.com, with anyone else, no matter how lovely they are. But, if you wish to have your details removed from our database, please call or email us, and we shall remove them.
If you have any questions relating to our privacy policy, please email steve@stgilescheese.com, or call us on 01604 677721.

5. Age Restrictions
Some of our products may only be suitable for adults (i.e. those aged 18 or over).  By law we cannot sell knives or products containing alcohol to people under the age of 18, or to people buying on behalf of someone who is under that age.
In addition, should you be under 18, you may use this website only with the direct involvement of a parent or guardian.

6. Food Hampers, Selection Boxes and Other Perishable Food
Hampers and selection boxes are collections of food and drink items packaged in containers such as wicker baskets or packaging boxes. When hampers and selection boxes contain perishable items with a short date before expiry, your statutory right to withdraw purchases within the 14 day 'cooling-off' period does not apply. Otherwise, your 14 day 'cooling-off' period begins from the date of delivery. This qualification also applies to any perishable food supplied by us with a short date before expiry.
The hampers and selection boxes displayed on our website contain only the  items listed. Any props used in the photographs are not included in the hampers and selection boxes unless expressly stated otherwise.

7. Product Appearance and Description
We have made every effort to display the appearance of our products as accurately as possible. This includes, but is not limited to, colours, dimensions, specifications, descriptions and packaging. We may from time to time alter the product specifications of items displayed on our website without prior notice. The packaging of our products may also vary from time to time, but this will not affect the contents.

8.  Complaints procedure
All cheese is freshly prepared and inspected by our highly trained cheese-mongers prior to delivery. We are confident that when your cheese leaves us, it will be in optimum condition.
If you are unhappy with the condition of any of your goods, for any reason,  please let us know immediately by telephone on 01604 677721 or by e-mailing steve@stgilescheese.com.
Should you have an issue with the quality of any of our goods, we will ask you to provide photographic evidence.
If you do not let us know of a problem within five days of having received an order, or if you dispose of any of our goods without having first obtained photographic evidence, we would not feel obliged to accept your claim.

9. Copyright
All copyright, database rights, trademarks (including St Giles Cheese and www.stgilescheese.com) and all other intellectual property rights in the content of this website, such as texts, graphics, logos, banners, images, buttons, underlying source code and software, are the sole property of St Giles Cheese. Any use (including copying, reproduction, duplication, transmission and display of the content of this website), without the express written permission of St Giles Cheese, for purposes other than the viewing of information or ordering goods, is strictly prohibited.
Permission is granted to copy electronically, and to print in hard copy, portions of this website only for placing an order with St Giles Cheese, or for using this website as a shopping resource.

10. Substitution Policy
St Giles Cheese  reserves the right to substitute an item with another item of equal or greater value than the original, or issue a refund for the product. This applies to items within hampers, selection boxes and bespoke selections. In these circumstances, we will make every effort to ensure that the style and quality of the substitution is as similar to the original item as possible.
We may also select a replacement item, if we believe it is in keeping with a particular theme of one of our selection boxes.
In instances where we believe we must make a substitution, we will make every effort to notify you of this ahead of time. Where this is not possible, we will enclose a note of explanation in your order.

11. The St Giles Cheese/Online Gift Vouchers and Promotional Discounts
Shop Vouchers
    1.    You may exchange our shop gift vouchers for goods in our shop in Northampton only.
    2.    Each individual voucher must be redeemed in full. You may pay the remaining balance of any purchase with either cash or card
    3.    You cannot exchange gift vouchers for cash.
    4.    Shop vouchers are valid until the date shown on the applicable section of the voucher. In most cases, this will be exactly one year from the date that the voucher was despatched.
 
Online Vouchers
1.     Online vouchers are for redemption online only, and may not be used in our shop in Bath.
2.     If the goods purchased online total less than the value of the gift voucher, we will leave any balance as a credit for you with www.stgilescheese.com and the balance may be redeemed against subsequent orders.
3.     When you redeem gift vouchers online for products available on our website, you will need to enter the Voucher ID at the Checkout section of the website.
4.     You cannot exchange gift vouchers for cash.
5.     Online vouchers are valid until the date shown on the applicable section of the voucher. In most cases this will be exactly one year from the date the voucher was despatched.

Promotional discounts
Coupons, discounts and promotional discount codes offered by St Giles Cheese are valid only for use as part of a purchase made via www.stgilescheese.com unless stated otherwise. Promotional codes and offers are not valid for use as part of a purchase in our shop in Northampton.

12. Cancellations
Should you wish to cancel your order, please contact customer services by e-mail or on 01604 622271. Provided your cancellation request is received before your items have been packaged, we will cancel your order and refund you in full without charge.

13. Cheese Wedding Cakes Delivery
We take every precaution to ensure that a Cheese Wedding Cake will arrive in the right condition. Should you find that any damage has been sustained during transit, please notify us immediately and we will arrange for a suitable replacement to be delivered to you. Unlike with regular deliveries, Cheese Wedding Cake deliveries cannot be made on a Friday, because we will not risk a cake not arriving in good time for a weekend wedding. If you are unsure about any aspect of Cheese Wedding Cake deliveries, please email or call customer services on 01604 622271.

14. Alterations to this Website and Terms and Conditions
We reserve the right at any time to make changes to this website, our Terms and Conditions, our Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and Terms and Conditions in force at the time you use the website or order items from the website. Changes which we are required by law could apply to orders which you have already made. If any of the Terms and Conditions forming the contract between us are not found valid, or are void or unenforceable for any reason, these Terms and conditions will be treated as severable; and they will not affect the validity and enforceability of the remaining Terms and Conditions.

15. Waiver
If you breach our  Terms and Conditions, and we take no action with regard to that breach, we shall still be entitled to use our rights and remedies in other situations where you are in breach.

16. Governing Law
These Terms and Conditions are governed by and written in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts.

17. Contact Information
St Giles Cheese.
77 St Giles street,
Northampton.
NN1 1JF

Telephone: 01604 622271

E-mail: steve@stgilescheese.com